The value of unlocking knowledge from information

While working to improve search performance on a high profile government web portal, I am reminded of the classic information science model of the knowledge pyramid. (Here is a more detailed explanation of this representation.)
Customers value the experience of unlocking golden nuggets of knowledge from pages of information or dossiers of analysis. Not only is [...]

True mobile freedom

I am right at this very moment enjoying the freedom and pleasure of mobile computing.
With me on this voyage of discovery are my trusty Eee pc 1000, the
Huawei E272 usb modem connecting to Vodafone 3G mobile broadband, and the
wonderful joy of ScribeFire.
Fellow commuters on the 20:40 Horsham train from London Victoria are looking on [...]

Lost in space

There’s a fine line between guiding the user into content and letting them dictate their own journey. I’m finding that trying to express that fine line to content owners and creators can be a tricky exercise.
I have responsibility for site navigation tools and site search functionality in my new role. I am trying to persuade [...]